Customer Information

Ordering Items

As many of the items listed on this web site are individual "one off" pieces, they will be sold on a first come, first served basis. They can either be purchased instantly using PayPal or by personal cheque, money order etc. Payment can be made by PayPal by selecting the relevant shipping option (according to your location) from the drop-down list and then clicking on the 'add to cart' button displayed on the item description page. If paying by another method we can be contacted using the order/enquiry form which can be accessed by clicking on the button, also displayed on the same page.

Payment

Payment can be accepted by by Visa, MasterCard, Visa Debit, Maestro, Direct Debit or American Express in GBP via PAYPAL's secure online payment service or alternatively by personal cheque, cashiers cheque or postal order, (U.S. dollar checks and money orders also accepted). Items purchased by cheque or money order will be dispatched on clearance. On the definite placement of an order, items will be reserved and put "on hold". They will be held for a maximum of 7 days while awaiting payment (unless a longer period has been agreed). If payment is not received within this time period, the items will be made available for sale once again.

For more information on PayPal, please click on the button below:

PayPal Acceptance Mark

Currency Conversion

For use of a currency converter, please click on the button below:

General Returns Policy

In line with U.K. distance selling regulations, we offer a 7-day return policy. This is dependant on the item being returned within 7 days and in exactly the same condition as received (undamaged, unused and in its original packaging). Customers are responsible for the return postage and packing costs and should ensure that the goods are well protected and sufficiently insured. We cannot be held responsible for returning items which are damaged or lost in the postal system. Customers will be expected to notify us (by email) of their intention to return the item and wait for our authorisation before sending it. Upon safe receipt and fulfilment of the above conditions, customers will be fully refunded minus the postage and packing charge.

Timepiece Warranty & Returns Policy

Where indicated, we offer a 90 day warranty on our timepieces. The vast majority of the timepieces offered on this web site have been serviced and tested and if the timekeeping is described as good, it means that when checked, they were keeping time to within approximately 2 minutes per day. Due to their age and design, the timekeeping of watches or clocks which were made before 1930 cannot be guaranteed.

Should the timepiece develop a fault which is covered by the warranty, the item will be repaired. In the unlikely event that a repair is not possible, the customer will be offered a choice of either a credit or refund. The customer is responsible for the safe return of the item for repair.

Unless otherwise stated, our timepieces which were manufactured after 1930 are guaranteed to keep time within 3 minutes per day. Time keeping cannot be guaranteed on those manufactured before this date. The warranty does not cover water resistance, misuse, abuse, or accidental damage (including broken or bent balance staffs, case damage, or penetration by water or any other substance). Misuse, abuse, or accidental damage is determined at our sole discretion. Perishable parts such as glasses, winding stems, crowns/buttons, mainsprings, straps/bracelets/chains and strap/bracelet bars are not covered by the warranty.

In line with U.K. distance selling regulations, we offer a 7-day return policy. This is dependant on the item being returned within 7 days and in exactly the same condition as received (undamaged, unused and where applicable, in its original packaging). Customers are responsible for the return postage and packing costs and should ensure that the goods are well protected and sufficiently insured. We cannot be held responsible for returning items which are damaged or lost in the postal system. Customers will be expected to notify us (by email) of their intention to return the item and wait for our authorisation before sending it. Upon safe receipt and fulfilment of the above conditions, customers will be fully refunded minus the postage and packing charge.

Shipping

Items sent within the U.K. :  Dispatched using 1st Class Post, Recorded Delivery, Special Delivery or by Parcel Post.

Items sent outside the U.K. : Dispatched using either Royal Mail's 'Air Mail', 'International Signed', 'International Tracked', or 'International Tracked & Signed' services, whichever is appropriate. To certain destinations, it is recommended that high value items are sent using Royal Mail's 'Global Express' or 'Global Priority' services.

Selling Items

We are always looking to purchase interesting items. If you have an item for sale which you think might be of interest to us, please feel free to email us with the details and your asking price. We cannot guarantee that we will purchase your item, but we will endeavour to reply to you as soon as possible.

Mailing Lists

We operate mailing lists for any customers who wish to be emailed as soon as new acquisitions are added to this web site (the addresses on this list are kept strictly confidential and are not sold or passed on to anyone).

To add your email address to the Aviation Items list, please click the button below:

To add your email address to the Motoring Items list, please click the button below:

To add your email address to the Other Items list, please click the button below:

On request, email addresses can be removed from these lists at any time.

Questions

Please feel free to email us with any questions you may have regarding information given either on this page, on any of the items listed in our inventory of stock which is currently for sale. Due to the large number of enquires we receive, regretfully we are unable to respond to questions or offer valuations on items other than those listed in our inventory of stock which is currently available for sale. If there are items which you are actively searching for please feel free to let us know and we will be happy to keep a look out for them.

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